Having spent many very successful years working within the customer service management industry, I am very aware of the different levels of customer service provided across all business sectors.

Providing great customer service is pivotal to the future success of any business, and of great importance to me when working with my own clients.

Today I regularly encounter many examples of bad customer service including:

• Ineffective customer service business operation procedures
  
• Staff who are inadequately trained to do their job properly
  
• Staff who are just not interested in doing an honest days work 
  

My vision is to bring back the fantastic customer service we all previously enjoyed, and I have therefore created Fantastic Customer Service, where I can share my own extensive customer service management experience and knowledge to help you to once again deliver Fantastic Customer Service.

My own customer service management experience spans many very successful years, and includes extensive experience within the following business disciplines:

• Business Operation Procedures Programme Management
  
• Business Training And Development Programme Management
  
• Personal Development Programme Management
  

I am:

• Based in North Hertfordshire in the United Kingdom

My Professional Qualifications Are:

• Chartered Management Institute Associate Member (ACMI)
• Chartered Insurance Institute Cert CII Qualified (CERT CII)
• CIPD Introduction To Supervision Certificate
• CIPD Essential Interpersonal Skills Certificate
• CIPD Recruitment And Selection Skills Certificate
• Syndicate Training Train The Trainer Certificate
• Syndicate Training Coaching Skills Certificate
• Syndicate Training Appraisal Interviewing Skills Certificate